Refund policy
Last updated: 30-08-2026
We want you to be happy with your purchase. Please review our return and refund terms below.
Return Eligibility
You may request a return within [30] days of receiving your item. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (order number or receipt).
The following items cannot be returned:
- [Perishable goods, personalized/custom items, final sale items — edit this list based on what you sell]
How to Start a Return
To start a return, contact us at mazurkaschile@gmail.com with your order number and the reason for the return. Once your return is approved, we will provide instructions on how and where to send the item.
Items sent back without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately at mazurkaschile@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Please include photos of the item and packaging when possible.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, you will be automatically refunded to your original payment method within [5–10] business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, please check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at mazurkaschile@gmail.com.
Contact Us
- Email: mazurkaschile@gmail.com